FAQ'S

Do you have a toothpaste that is good for dogs with allergies?

We use poultry flavor in our toothpaste, and if your dog has an allergy or sensitivity to poultry, we suggest waiting till we launch other flavors.

The product is sold out, what do I do?

Wag & Bright Supply launched in 2020, and we are trying our very best to make sure we are in stock at all times. Please feel free to message us directly, and we can set you up with one of our retailers with product in stock.

Why does Puppy Polish toothpaste produce foam?

Our toothpaste contains coco-glucoside (which is an all-natural surfactant and foaming-agent derived from coconut oil and fructose). We love coco-glucoside because it's gentle and mild enough for sensitive mouths, and is extremely effective. It is hypoallergenic, biodegradable, and made from completely natural, renewable materials. And coco-glucoside has one of the lowest possible irritation scores.

How should I properly store our Puppy Polisher Toothbrush?

Our toothbrushes have a longer life if cared for properly. Ensure your toothbrush is rinced and no remaining paste remains on the brush. After drying thoroughly, store in a clean, dry location and or in the original container.

When should you replace your Puppy Polisher Toothbrush?

With heavy use, replace every 2-3 months. Inspect your brush for wear and tear. Rule of tumb, replace your brush when the brush is visibly worn out

Why does Puppy Polisher toothbrushes resist bacteria?

Puppy Polisher toothbrush is made using an injection molding process. This method fuses bristles to brush head, eliminating any extra space where bacteria can hide and grow. This extra space is commonly found in conventional dog toothbrush construction.

PBT (Polybutylene terephthalate) polymer bristles absorb less water than conventional nylon, preventing bacteria growth. You can read more about the efficacy of PBT bristles in clinical trials, by sending us a note. We'd be happy to send the research your way.

Our toothbrushes are also UV treated post production for sanitation.

Are you launching any new products?

We have added additional manufacturing support in Canada and the USA in 2023. We are continually making improvements and changes to our brand and product line.

Where do you ship from?

Wag & Bright has a warehouse in Calgary Canada and Columbus Ohio and can ship from both locations.

How is your Wag & Bright's product inspected and tested?

We work with 3rd party laboratories and various other experts in product testing and verification.

Does Wag & Bright Supply use drop shipping?

No. Wag & Bright does not drop ship products. All of our products are manufactured and delivered to our warehouse in Calgary, Canada and Columbus Ohio. Product is allocated and shipped based on your area.

Can I use Puppy Polish toothpaste on cats?

We're working on a formula that is designed for cats. Currently our paste was designed for dogs. Check back for updates.

Our Puppy Polisher Pearl toothbrush can be used on cats.

If I am ordering from the USA or Canada, will I have to pay duty?

No, due to our warehouse locations we do not have to ship cross border.

Where are Wag & Bright products made?

Depending on the product, goods are manufactured in multiple countries including USA, Canada and China. Wag & Bright uses trusted, certified, 3rd party verified production facilities. If you have more questions, please feel free to reach out.

Where is Wag & Bright Supply's head office?

We are located in Calgary, Alberta, Canada and have a warehouse in Columbus Ohio.

What is Wag & Bright Supply return policy?

Wag & Bright wants to ensure you love our products. For some reason, if you are unhappy with your purchase please contact us and we will do our best to make things right.

Wag & Bright Supply Official Return policy - Products can be returned for refund 30 days after receipt of purchase (Minus the cost of shipping and handling fees) Items must be unopened and in new condition.

Refunds, replacements and exchanges will be dealt with on a case by case basis. Please send us a note to info@wagbright.com and let's discuss.

How do I become a dealer of Wag & Bright products?

Message us and we will assist you in becoming our partner.

What kind of stores carry Wag & Bright products?

We love to support and work with independent, small and medium size stores. Wag & Bright does not sell on Amazon, or to resellers or online shops. We also are not sold in big box retailers. Our products are currently sold in day cares, vet clinics, salons, pet stores, bakeries and more! Message us today to see if your store is a good fit for our products.

Where can I find Wag & Bright Supply Retailers?

USA, Canada, UK, France, Denmark, Germany, Ukraine, Belgium, Czech republic, Sweden, Norway, Luxemburg, Australia, Hong Kong, Taiwan, Thailand, China, Japan, South Korea. Message us for a store near you.

Do you have wholesale opportunities?

Yes, please send us a note. We are always looking to partner with distribution and wholesale partners.

Where in the world can you ship?

Wag & Bright ship almost everywhere in the world. Please message us for details.

Where can I buy wholesale Wag & Bright products?

Use our direct link to shop wholesale on faire.com