FAQ'S

How does Wag & Bright formulate it's products?

Wag & Bright hired industry professionals and experts in dental care at global firms to develop our formulas. We also hired 3rd party laboratories to inspect and test our product post development.

Do you have a toothpaste that is good for dogs with allergies?

We use poultry flavor in our toothpaste, and if your dog has an allergy or sensitivity to poultry, we suggest waiting till we launch other flavors.

The product is sold out, what do I do?

Wag & Bright Supply launched in 2020, and we are trying our very best to make sure we are in stock at all times. Please feel free to message us directly, and we can set you up with one of our retailers with product in stock.

Your toothbrush resists bacteria better than other dog toothbrushes, how come?

Puppy Polisher toothbrush was made using an injection molding process. This method fuses bristles to brush head, eliminating any extra space where bacteria can hide and grow. This extra space is commonly found in conventional dog toothbrush construction.

PBT (Polybutylene terephthalate) polymer bristles absorb less water than conventional nylon, preventing bacteria growth. You can read more about the efficacy of PBT bristles in clinical trials, by sending us a note. We'd be happy to send the research your way.

Are you launching any new products?

We have added additional manufacturing support in the USA and new packaging designs coming mid 2022. We are continually making improvements and changes to our brand and product line.

Where do you ship from?

Wag & Bright has a warehouse in Calgary Canada and Columbus Ohio and can ship from both locations.

What 3rd party laboratory tested your product?

We work with 3rd party laboratories such as Bureau Veritas, the global leader in product testing.

Does Wag & Bright Supply use drop shipping?

No. Wag & Bright does not drop ship products. All of our products are manufactured and delivered to our warehouse in Calgary, Canada and Columbus Ohio. Product is allocated and shipped based on your area.

If I am ordering from the USA or Canada, will I have to pay duty?

No, due to our warehouse locations we do not have to ship cross border.

Where is Wag & Bright Supply's head office?

We are located in Calgary, Alberta, Canada and have a warehouse in Columbus Ohio.

What is Wag & Bright Supply return policy?

Wag & Bright wants to ensure you love our products. For some reason, if you are unhappy with your purchase please contact us and we will do our best to make things right.

How do I become a dealer of Wag & Bright products? Message us and we will assist you in becoming our partner.

What kind of stores carry Wag & Bright products?

We love to support and work with independent, small and medium size stores. Wag & Bright does not sell on Amazon, or to resellers or online shops. We also are not sold in big box retailers. Our products are currently sold in day cares, salons, pet stores, bakeries and more! Message us today to see if your store is a good fit for our products.

Do you have wholesale opportunities? Yes, please send us a note. We are always looking to partner with distribution and wholesale partners.

Where in the world can you ship? Wag & Bright ship almost everywhere in the world. Excluding a few countries. Please message us for details

Where can I buy wholesale Wag & Bright products? Use our direct link to shop wholesale on faire.com